Not only is this system designed to help save money, and improve productivity and reliability- by giving you access to the VOIP internet phone service providers – it also accomplishes the goal of redundancy by allowing you to use a few different call paths into your business. (Such as using copper lines along with VOIP IP based lines) – You can almost guarantee that as long as your equipment is powered – that your clients will not get a busy signal or get sent to voice mail, unless you so desire.
With this phone system, you are able to program “call routes” which according to your specifications can ring all the phones on your system, some phones, specific phones, or all of the above in any order that you specify. If the caller needs someone who is not in the office, the same call can be routed to that persons’ cell phone or other pre-programmed phone numbers – such as answering services. If the employee cannot be reached, a voice mail can be left as with any other traditional system, however if desired and programmed, an audio file of the message can also be sent to the employee’s email. You may never again check your phone messages, just your email.
Using features such as “auto attendant” your calls can be answered automatically giving your clients the option to choose a particular department, extension, voicemail or operator, which you can specify upon system set up, and modify at any time via an easy user interface from your internet browser.