fbpx

COVID Safe Support

NYC IT HELPDESK

Computero designed an NYC IT helpdesk, specifically geared for small to medium-sized businesses, located in the NYC Metro area.

NYC IT HELPDESK WHEN YOU NEED IT

NYC IT helpdesk icon

WHY NEW YORK COMPANIES EMPLOY OUR NYC IT HELP DESK

Computero’s support technicians are highly skilled and Microsoft Certified. We employ highly trained and experienced individuals who are pros at what they do. Our staff is friendly, responsive, and always willing to help out our clients. They are what make us stand out from other help desks – a team that is dedicated and quick to help no matter what.

No company wants to experience downtime or wait forever to fix their tech. That could impact productivity and greatly disrupt day to day operations. We utilize the latest help desk technology so that we can work with you to resolve tech issues efficiently. Our help desk operations make for a 24/7/365 rapid response. We are always monitoring and managing your network, server, and devices so that we can immediately act when we see an issue on our side. And if you contact us with a problem, we’ll always be quick to respond. Our team is also 100% USA based and our office is located in Queens, New York. You’ll never have to worry about work being passed off to overseas teams.

WHAT IS OUR NYC IT HELP DESK?

We get it; technical difficulties can be frustrating and impossible to troubleshoot. Unfortunately, technology is not always 100% foolproof. There is going to be downtime, network issues, connectivity problems, failing displays, and so much more. Don’t have your team or employees spend precious time trying to resolve these issues themselves or waiting for a technician to come fix them. This might create more problems.

Our NYC IT help desk is designed to alleviate your tech issues. Computero’s IT support technicians are on the line to help you troubleshoot your technical difficulties. Anytime you have a question, we’re here to answer it. Our job is to work with our clients to troubleshoot problems, track and prioritize goals, and assist with products, licensing, softwares, and services.

APPLICATIONS WE SUPPORT

There are an array of applications that we support through our NYC IT helpdesk. Some of those include but are not limited to:

  • Remote Control “Screen Share” Technology
  • Microsoft and Apple Desktop Operating Systems
  • Thin Clients & Virtual Desktop Infrastructure (VDI)
  • E-Mail Applications & Browsers
  • Microsoft Office and Leading 3rd-Party Applications
  • Hardware and Network Troubleshooting
  • Printer Installation & Support
  • Mobile Phones & Tablets
  • User Administration
  • Desktop Performance Problems
  • Virus & Malware Infections
  • Your Custom Applications & More

YOU NEED AN NYC IT HELP DESK AS RELIABLE AS YOU ARE

For many businesses, finding a help desk and managed IT service provider can be a nightmare. You might be bombarded with costly IT service providers or huge companies that aren’t willing to work with you. We get how frustrating it can be; we’re here to help!

New York City Industries

IN NEW YORK, FOR NEW YORK

Our headquarters, technology, and service help desk technicians are all based in New York, so we’re practically neighbors. We walk down the street just as fast as you do and we too, have been at the mercy of the subway. Thanks, MTA! You and I, we can relate. We’ve been through things. This is New York, for crying out loud!

Having an IT service provider based in another state or overseas can be a hassle. They might be there for those remote troubleshooting moments, but what about when you need on-site support? Luckily, our technicians are here for both – we offer field services too so that we can come on site to fix what we need.

MAKE SURE YOU’RE ALWAYS UP AND RUNNING WITH OUR NYC HELP DESK AND SUPPORT

Every company wants to make sure everything is running “business as usual.” Whether you’re a small business with 25 employees or a medium-sized enterprise of over 100 users, uptime is something that’s critical. We understand that you rely on technology, and without it, your company is going to experience a huge interruption during the workday. At Computero, we’re here to ensure that you never miss a beat – ever. Our technicians are qualified to handle the most basic to the most complex IT problems you may encounter. We can solve any issues over the phone, using remote access, or if need be, on site. We always act in a quick and organized manner, providing you reliable services and priority when you need it.

Helpdesk Services

Let’s get started
Contact us

Fast and reliable IT support to users who need it. Professional and courtious technicians are our standard. Managed IT services that bring calm to the concrete jungle.