Managed Phone & VOIP Support
Let Computero ensure your businesses managed phone system works. Computero works with existing business phone and VOIP providers to find issues and resolve them.
Focus on your business, not on your phones
- Forward your phones to an answering service during certain hours
- Add, edit and remove employee extensions and speed dials as people are hired/laid off
- Forward office calls to an individual’s cell phone
- Manage call routing and call flow throughout your organization
- Troubleshoot and resolve dropped calls or noise on your phone lines
- Setup voice mail and call recordings
- Setup and monitor backup lines
- Install and analyze call statistics
- Troubleshooting for faster solutions with carriers and ISPs
Learn more about managed phone by reading our article about VoIP Phone Systems for Businesses.
VoIP IS BEAUTIFUL
Managing a company’s phone system can be expensive and time consuming. Computero™ offers VoIP (Voice over Internet Protocol) managed phone services for small and medium-sized organizations in the New York metro area. Our services are customized to our clients needs and better priced in comparison to the many expensive service providers.
With our managed services we can handle the administration of your phone system directly, allowing you to focus on running your business rather than dealing with the headaches associated with managing the operation of your company’s phones.
Our experienced phone technicians are available for onsite services to analyze your physical network and resolve any issues with your wiring or network equipment and improve your call quality.
WHY MANAGED PHONE SERVICES?
Your business needs a professional team that can help you manage your VoIP phone system. At Computero, we understand the IT infrastructure behind VoIP, and know that it can be a lot for an in-house employee to maintain. With our managed IT services, we offer phone services because VoIP can help optimize your business communications.
- We can help you if you are looking to expand. Whether it’s one new intern or 20 new hires, a managed IT service provider like us can help you with setting up their phones.
- We’ll help you to manage and organize phone numbers and extensions for all of your employees.
- We’ll be there in the event of any technical difficulties, such as WiFi issues or connectivity problems.
- We will manage updates to ensure that your system is always running on the most recent version. This way, you can avoid possible problems like bugs, unpatched vulnerabilities, and slow functionality.
BEYOND THE INSTALLATION: MANAGING YOUR VOIP PHONE
Computero offers VoIP phone installation services and will take the extra step to help your business manage your phone. With our managed phone services, we go beyond the installation to upkeep your phone system. This means your communications will stay secure and your employees can stay productive without the extra hassle.
ALLWORX FOR YOUR MANAGED PHONE
At Computero, we trust AllWorx for our VoIP needs. AllWorx phone systems are designed with growth, expandability, and efficiency in mind. It serves small and medium sized businesses, supporting anywhere from 5 to 250 users on a single phone server. If your business sees growth and expansion in the near future, or even if you don’t, AllWorx is an excellent option.
They offer some essential key features for all businesses, like auto attendant, automatic call distribution (ACD), and a calling queue.
- Auto attendant is essentially an automated/virtual receptionist that routes incoming calls to the right person in the department.
- ACD is a way to automatically distribute calls to different employees based on one of the four distribution styles: linear priority, round-robin, longest idle, and ring all.
- The queue places incoming calls in an answering line while the team is busy. This way, no calls are missed or left to go to voicemail. Once the next attendant is available, the call will be directed towards them.
Let’s get started
Fast and reliable IT support to users who need it. Professional and courtious technicians are our standard. Managed IT services that bring calm to the concrete jungle.