In the city that we both know never sleeps, we deliver 24/7 Help Desk Services and powerful IT Support.
For many businesses, finding a helpdesk provider can be a nightmare. You’re either bombarded with costly IT service providers or offshore teams. Computero designed an IT services helpdesk, specifically geared for small to medium-sized businesses, located in the NYC Metro area. Our headquarters, technology and service helpdesk technicians are all based in New York too – We’re practically neighbors. We walk down the street just as fast as you do and we too, have been at the mercy of the subway. Thanks, MTA! You and I, we can relate. We’ve been through things. This is New York, for crying out loud!
Whether you’re a smaller business with 25 users or a medium-sized business with 100 users, you want to ensure your employees are working “business as usual.” We understand you rely on technology, and without it you experience disruption to your workday. Computero ensures you don’t miss a beat, ever. Our technicians are qualified to handle the most basic to the most complex IT issues you encounter, over the phone or using remote access quickly. And since we are in NY, our technicians can also fix issues on-site if necessary. We always give you reliable service and priority when you need it.
Computero employs some of the most highly trained Microsoft Certified technicians that utilize the latest helpdesk technology. Our helpdesk operations provide clients with 24/7/365 rapid response. Our team is also 100% USA based, with our office based out of New York – so you never have to worry about work being passed off to offshore teams.
There are an array of applications that we support and work with. Some of those include but are not limited to:
+ Remote Control “Screen Share” Technology
+ Microsoft and Apple Desktop Operating Systems
+ Thin Clients & Virtual Desktop Infrastructure (VDI)
+ E-Mail Applications & Browsers
+ Microsoft Office and Leading 3rd-Party Applications
+ Hardware and Network Troubleshooting
+ Printer Installation & Support
+ Mobile Phones & Tablets
+ User Administration
+ Desktop Performance Problems
+ Virus & Malware Infections
+ Your Custom Applications & More