For Smart, Data-Driven Business Decisions
Allworx® View™ and View ACD
Get comprehensive historical call activity reports with Allworx View and stay on top of call center performance with Allworx View ACD.
Popular Use Cases
Track outbound call volume by individual agents or employees.
Track inbound call volume by geographic areas or time periods to identify trends.
Measure incoming calls to specific DIDs associated with advertising campaigns.
Identify unmet staffing needs and areas to reduce telecom costs.
Project queue and agent metrics on a large monitor for call center teams.
Allworx View Highlights
- Create, save, and share call activity reports on demand or auto-schedule them for email distribution.
- Choose from seven intuitive call activity report templates with advanced data filters.
- Export call activity reports to PDF or CSV files.
- Manage the information shared based on each user’s permission level.
Allworx View ACD Highlights
- Stay on top of queues and agent performance in real time.
- Customize the dashboard using intuitive graphical charts, adjustable font sizes, alarm display options, and more.
- Create as many dashboards as you need with full access control.
Access From Anywhere
- Access reports and dashboards via any web or mobile browsers on any device.
Multi-Site Support
- Track call activity data for single- or multi-site Allworx deployments.
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