Sophisticated Call Center Solution Made Easy and Affordable
Allworx® Automatic Call Distribution
Intelligently distribute and manage incoming calls across ten queues.
Four Styles of Call Distribution
- Linear priority: Distribute calls based on a prioritized list of agents.
- Round-robin: Distribute calls to agents in a circular manner.
- Longest idle: Distribute calls to agents who are idle for the longest time.
- Ring all: Ring all agents in a queue simultaneously.
Queue Management Features
- Customize the welcome greeting for initial queue entrance.
- Customize the periodic status messages while callers are waiting.
- Customize call routes based on queue conditions such as when a caller reaches the maximum wait time or the queue is full.
- Prioritize the queues when the agents are working more than one queue.
Supervisor Features
- Monitor agent calls in three modes: Barge In, Whisper
- Update queue settings from anywhere via Allworx Web Admin or My Allworx Manager.
Agent Features
- Log in, log out, or update busy status from the Allworx IP phone or the Allworx Interact™ Professional application.
- Get visual queue alarm notifications on the Allworx IP phone or Allworx View™ ACD real-time dashboard.
Let's get started
Contact us
Fast and reliable IT support to users who need it. Professional and courtious technicians are our standard. Managed IT services that bring calm to the concrete jungle.