Allworx Features


Standard features that streamline your business process.


    • Call presence-in office, away, at home, meeting, etc. Establishes how your call will be routed.
    • Call Routes-determine where the call will go based on your established settings.
    • Park feature-similar to the hold button, however multiple users can pick up the call, not just the person who puts it on hold.
    • Programmable Function Keys (PFKs)-various features can be assigned for quick access.
    • Multiple Message Indicators-allows for easy access to multiple voice mails.
    • Interact-PC application which allows for the use of the Allworx phone on the PC.
    • Service, observe, whisper and barge feature-allows supervisors to listen in, whisper, or become part of a conversation. Great for staff support, and customer service.
    • Global Phone book-is accessible from the Allworx phone screen with one touch scrolling and dialing, and also from your smartphone with the Reach App installed
    • Conference Calls options-allows for conference calling for multiple users and can link up to 60 users depending on the server installed.
    • Paging zones-multiple paging zones can be set for groups of specific users.
    • Automatic Call Distribution (ACD) -a call queue system, which intelligently distributes your calls based on the algorithms you specify.
    • Advanced Multi-Site which allows for multiple geographical locations to be linked across town, country or continents.
    • Reach-mobile phone or tablet application
    • Call assistant-PC based software which is similar to the old style “switchboard” giving the user a plethora of options between callers and users.
    • Dual Language is supported with the Allworx phone and is available in Castilian Spanish and French Canadian.
    • Intercom-can be used between individual callers
    • Speakerphone-is built into every Allwrox phone and provides high quality sound for hands free dialing.
    • For more features and detailed descriptions of the features listed above see our Features page.


Automatic Call Distribution (ACD)  is a robust call center solution, allowing you to distribute queued calls in linear priority, round robin, longest idle and ring all styles — whatever your business needs! An unlimited number of supervisors can instantly manage the important configurations of each call queue while also tracking an array of statistics on the performance of both individual agents and individual queues. It can have up to 10 queues and up to 16 callers per queue or max of 64 callers across all 10 queues.
Advanced Multi-Site allows for seamless connectivity between many users on one and/or many different geographical sites/locations. It has a distributed architecture which allows the sites to maintain ongoing functionality even when the primary branch is not working or offline. It can link up to 99 locations on a public or private network. Call routes can be established between sites, as well as the ability to share trunks from other locations is also supported. Busy lamp fields can be set up on user’s phones to see available users across other sites. Multi-site parking (parking orbit) and paging, allows for users to contact colleagues at other sites and transfer calls, intercom, and conference as easily as if they were in the office a few doors down.
Reach is a SIP mobility application, which can run on iOS or Anroid, smartfone or tablet, on wifi or cell data network. Reach is equivalent to the Allworx handset as on your desk. You can make and receive calls, transfer, conference, place on hold or park amongst other features, all from your mobile device. Entire global directory is accessible at all times, along with personal contacts and directory within the organization. The user can see who’s busy, and can check Voice Mail. See call history, missed and dialed calls. Change presence settings, which will also adjust for message settings and the call routes which were pre-programmed.
Interact Professional provides the user with complete control of their Allworx phone from their PC screen, enabling the user to access call history, phone book, and one click dialing without ever needing to look at or touch the phone. Microsoft Outlook contacts can be incorporated into the Interact Professional database making it very easy to manage, and easily search client databases thus improving productivity.
Call Assistant is a PC based application, which allows for seamless call management, and distribution. The on screen switchboard allows the assigned user to monitor call queues, parked calls, active calls, and gives the user the ability to monitor and record files for quality control and customer support.
Dual Language is supported with the Allworx phone and is available in Castilian Spanish and French Canadian.


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