The most important part of any business is to be able to make and receive phone calls to/from your customers.
For the most part – business owners or managers want the same -> a system that works !
But what happens if the system you have, doesn’t align with your evolving business process ? What happens when your phones are not able to get in-line with your growth ? Some may just stay with what they have, hoping that these challenges will just go away. Some will search for a quick fix, but ignore the larger problem.
In most cases, a 5-10 year old phone system will no longer offer the same features and flexibility as new phone systems.