We provide fast and secure desktop management services to resolve your computer issues and reduce headaches.
Whether your having trouble printing a report or with your online business meeting, you can rely on us to get you up-and-running in no time. With our remote desktop support our technical support team can connect to your computer from anywhere at anytime, and diagnose and resolve issues more efficiently. All it takes to establish a remote connection is a working internet connection, remote software and your permission. Once connected, we are able to see exactly what’s on your screen and even take control of your computer to make the necessary changes needed to fix the issue quickly.
With remote support, we’re able to cut the travel time normally associated with sending a technician onsite. This means that any technological frustrations are handled immediately with no delay, and we can now work on multiple issues simultaneously and as soon as they come up. Remote support allows us to deliver faster and more responsive services to our clients at a reduced rate. Our Rapid Response Team™ is always available to assist you remotely while you continue working (or enjoying a cup of coffee).
There are a variety of software products that allow us to establish a remote connection. We’ll utilize whatever remote software you currently have or suggest another option, such as Citrix, GoToAssist, TeamViewer or LogMeIn. Establishing a remote connection is simple. You either launch a desktop application or go to a designated website, and input your name and the support key provided by our technician. This will launch a small application that enables a remote connection.