Computero

It’s 5pm on Saturday – “Can you guys help me fix my server ? I need server help !” – a voice asks hesitantly….

GM Automotive – an auto parts distributor in the new york city, queens, ny area – the owner experienced a server failure and needed server help immediately. The unit was blue screening and the customer wanted someone to come on site right away and attempt to “fix server“.

Although the server outage was crippling – we were able to recover all data, and restore the functionality to the server and the office network.

The problem was caused by a broken RAID 5 volume (a redundant disk setup which helps to keep your data safe in case one of the hard drives fails) – which was not responding problem due to a failure of one of the disk drives. The solution was to remove the disk drive completely – and restart the server. Once removed the RAID controller allowed the system to start – and operate with decreased performance. Computero was able to get the replacement hard drive within 24 hours and the server was back in 100% within an hour after replacement arrived. PLEASE NOTE: Removing the wrong drive can lead to complete data loss, so please – don’t try this on your own unless you are completely sure you know what you are doing.

Servers fix involved not only replacement of the broken hard drive – but also updating the firmware on the raid controller and the windows driver associated. Windows server backup was also used to restore a vital business database which was corrupted. The database restore was successful and customer was able to access all business data. Upon server fix – we checked all workstations and confirmed access to internet, printers, and shared resources.

Whether you need help with your critical equipment – or some other networking assistance in an emergency situation – Computero can help. Our technicians are available 7 days a week and offer server help as needed. We have vast experience with Windows based servers and redundant disk arrays. laser hair removal nyc

Windows server backup can be a little tricky. The software included with Windows Server 2003 was very basic and didn’t offer functions which would facilitate off site storage of data. With introduction of Windows Server 2008 R2- the functionality of the application has improved and can be customized to offer proper and full windows server backup for your business – including off site storage.

Laser SPA NYC – leading laser hair removal new york city company asked Computero to develop a comprehensive backup solution which would not only offer daily backup of their data – but to also include an off site backup solution in the event of equipment theft or destruction.

There are many improvements in Windows Server 2008 R2 backup utility. The new utility includes off site removal of backups for disaster protection. You can save backups to multiple disks in a rotation, which enables you to move disks from an off site location. You can add each disk as a scheduled backup location and, if the first disk is moved off site, Windows Server Backup will automatically save backups to the next disk in the rotation.

Solution for Laser Spa NYC Inc. involved setting up multiple USB flash drives with capacities ranging from 16GB to 32GB and offered the manager the option to take the backup off site every week.

Many businesses don’t think that far – but off site storage has become a part of any backup strategy. Computero offers solutions for all industries – whether you are a busy 10 doctor medical practice covered under HIPAA, or a small flower show – as long as you store information – it needs to be backed up properly. Depending on the size and complexity of your data storage, one must determine if your present solution is sufficient and IF the organization can recovery 100% from a potential disaster.

Please contact our IT Support staff to determine the best type of backup for you and your organization.

President of the largest sewer and water main company in NYC – Balkan Plumbing, asked Computero to develop a solution which would allow its sales staff to remotely access its networks and provide printed estimates to its customers on location. We responded by proposing a SSL VPN which would allow its sales staff to access their network remotely using laptop computers.

SSL VPN is a relatively new way to connect users remotely – it allows for fast and secure remote access to your internal network resources without installing complex VPN software on the end users computers. In 99% of the cases – it does not require an expensive router setup, and since SSL VPN uses HTTPS – the connection is stable and secure.

SSL-VPN enables the user to setup a remote connection by simply logging in via secure website. Administrators such as Computero’s Business IT Support – can easily monitor remote access, and only allow access to resources needed. Since SSL VPN access is based on user access policy – remote VPN access can be disabled thru one phone call to Computero’s Support line in case of computer theft or employee termination.

The devices used for SSL VPN are readily available on the market as of late 2009.

We support, install and sell Sonicwall devices. Solutions can involve a simple router to router VPN (used to link multiple location (Site to site VPN), or a complex multiuser remote access solution. In most cases we can arrive on site at your home or business and provide you with an estimate within 24 hours.

Sonicwall provides a wide range of firewalls (including application firewall), VPN (Site to Site VPN, and Remote access VPN), and routers – which enable businesses of all sizes to operate efficiently and securely. Contact our IT Support staff to request an estimate.