Help Desk and IT Support

We deliver 24/7 help desk and powerful IT support services for your business.


help deskFor many business, finding a help desk provider can be a nightmare. You’re either bombarded with costly IT service providers or offshore teams. Computero™ designed an IT service desk specifically geared for small to medium-sized businesses located in the NYC Metro area. Our headquarters, technology and service desk technicians are all based in New York too – we are your technology neighbors!

Business As Usual (BAU)

Whether you’re a smaller business with 25 users or a medium-sized business with 100 users, you want to ensure your employees are working “business as usual”. We understand you rely on technology, and without it you experience disruption to your workday. Computero ensures you don’t miss a beat, ever. Our technicians are qualified to handle the most basic and more complex IT issues you encounter over the phone or using remote access quickly. And since we are in NY, our technicians can also fix issues on-site if necessary. We always give you reliable service and priority when you need it.

Why companies in New York choose us:

  • Microsoft Certified & highly trained technicians
  • 100% USA based (in NYC); NOT offshore
  • 24/7/365 rapid response
  • Powered by the latest support desk technology
  • A lower-cost alternative


Some of the applications we support:

  • Remote control “screen share” technology
  • Microsoft and Apple desktop operating systems
  • Thin clients & virtual desktop infrastructure (VDI)
  • E-mail applications & browsers
  • Microsoft Office and leading 3rd-party applications
  • Hardware and network troubleshooting
  • Printer installation & support
  • Mobile phones & tablets
  • User administration
  • Desktop performance problems
  • Virus & malware infections
  • Your custom applications and more


We were in the middle of an important presentation over Webex when everything crashed. We called Computero and they got us back online in seconds. Since it was a network issue, not Webex, calling Comutero first saved us even more time.

J. Christof, Lower Manhattan